Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We do not accept returns on any Collectible Card products including but not limited to Pokémon TCG, Magic the Gathering, Yu-Gi-O, One Piece TCG or Star Wars Unlimted. We reserve the right to refuse any return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at theteam@notjustgamin.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Your return will be subject to return shipping costs or full refund less shipping costs. All returns and preorder cancellation items will be subject to a 20% restock fee. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at theteam@notjustgamin.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We do not accept returns on any Collectible Card products including but not limited to Pokémon TCG, Magic the Gathering, Yu-Gi-O, One Piece TCG or Star Wars Unlimted. Not Just Gamin’ does not guarantee the condition of Collectible Card products, products are not mint or any other graded status.
Preorders
Subject to Allocations: Preordered items are subject to allocations by the manufacturer or distributor. While we make every effort to fulfill all preorders, there may be instances where allocations are lower than expected. In such cases, preorders will be fulfilled in the order they were received.
First-Come, First-Serve: Preorders are processed on a first-come, first-served basis. To secure your preorder, we recommend placing your order as early as possible.
Refunds: In the event that we are unable to fulfill your preorder due to low allocations or other unforeseen circumstances, a refund will be issued to the original form of payment within 15 business days of the item's release date.
Cancellations: All preorder cancellations are subject to a 20% cancellation fee.
Release Date: Please note that preorder items will be shipped or made available for pickup on or after their official release date, as specified in the product description.
Price Adjustment and Mistakes
Not Just Gamin' reserves the right to "revoke offers or correct errors" even if payment has already been completed.
Rewards Program and Discounts
Rewards and discounts can not be applied to items already on sale or discounted. Not Just Gamin' will cancel your order and reach out to customers to offer the reward or discount in question on the original MSRP price listed on the website.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns or cancellations on sale items, preorders or gift cards.
We do not accept returns on any Collectible Card products including but not limited to Pokémon TCG, Magic the Gathering, Yu-Gi-O, One Piece TCG or Star Wars Unlimted.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Your return may be subject to return shipping costs, restock fee or full refund less shipping costs.